Booking Terms and Conditions
Who we are and how to contact us:
We are Replace London Limited (a company incorporated in England and Wales registered with company number 13514610) (“we”, “us” and “our”) trading as Re Place.
You can get in touch with us at:
[Registered office address: 30 City Road, London, United Kingdom, EC1Y 2AB]
2A Chepstow Road, London W2 5BH
Or by telephone: 020 3154 8798
Or by email Email: info@replacelondon.com
These are the terms and conditions of our services to you. Please read them carefully before you book a session with us. These terms and conditions apply to all bookings made with us.
We reserve the right to amend our terms of business from time to time. Any changes will only apply to bookings made after the amendment. We will notify you of any major changes from time to time, but you should always check the conditions each time you use the website to ensure that you understand the conditions that apply at that time.
You can make a booking in person, over the telephone, or through our website. Website bookings are accepted when we provide an email confirmation to you of the time and date of your session and take payment.
If we are unable to accept your booking, we will inform you and will not charge you for the services and refund any sums you have paid. If you wish to make a change to the date or time of your booking please contact us or update your booking through your account.
Essential wellness studio information
Arrival time – to enhance your experience, we encourage you to arrive 5 minutes prior to your scheduled appointment time. Upon arrival, you may be required to complete a health questionnaire. This information will not be processed in any electronic database.
Loss or damage – Please take care of your personal possessions. We will not be held responsible for any loss or damage of any of your personal possessions whilst you are on our premises.
Etiquette – our wellness centre is designed to be a peaceful, friendly and relaxing environment. We ask you to kindly respect the other guests’ rights to a private and peaceful experience. The use of cameras is prohibited, save in the reception area.
Pregnancy – if you are pregnant, congratulations! However, you will not be able to enjoy the services available at the studio unless you can show that you have the approval of your GP or medical professional.
You must be at least 18 years old to attend a session.
Bookings are personal to you and may not be transferred to any other person.
When you first book a session, you will be given an introduction to the equipment and how it can be used safely. You agree at all times to use the equipment only as instructed.
Special Offers, packages and gift cards
Session packages and gift cards cannot be exchanged for cash or any other goods or services we may provide. Sessions are non-transferable, cannot be shared with others and are non-refundable even in the event of medical circumstances. Gift cards are non-refundable. We reserve the right to dishonour a session package if we reasonably believe the redeemer stole or is otherwise not the intended beneficiary of the purchaser. Session Packages do not represent proof of payment. All session packages and gift cards must be used within the specified time frame from the original purchase date. Expiry dates cannot be extended under any circumstances.
We reserve the right to change or withdraw special offers and packages and gift cards from time to time at our sole discretion.
The price of each session or package (which includes VAT) is set out in our price list in force at the time you make a booking.
You must pay for your session in advance, either at the time you book a session or when you arrive for your session.
We don’t accept cash.
We require a minimum of 6 hours’ notice to cancel a booking. Cancellation with less than 6 hours’ notice will result in your session being forfeited. Please ensure you arrive for your session on time as any delays may reduce your session time and the full amount will still be charged.
We reserve the right to make changes to the opening hours of our wellness space and if we do so we will contact you in advance, unless the change to our opening hours is at short notice or caused by an event outside our control. If you have a booked a session with us which is affected by any change to our opening hours you may choose to change or cancel your booking without incurring extra fees. If you cancel your booking due to a change to our opening hours you will receive a full refund.
We may also have to postpone your booking to deal with technical problems or make minor technical changes to our machines. We will contact you in advance to tell you if your booking is affected by any technical problems or changes to our machines, unless the problem is urgent or an emergency. If an alternative machine is not available in these circumstances you may choose to change or cancel your booking without incurring extra fees. If you cancel your booking due to a technical issue with our machines and an alternative machine is not available you will receive a full refund.
You have rights if there is something wrong with your service
We aim to make your sessions as effective and enjoyable as possible. However, if for any reason you are unhappy with the service you have received, please contact us to discuss.
By clicking “book,” creating an account with us, or confirming a booking by any other means, you acknowledge and agree to the following:
Acknowledgment of Risks
I understand that participation in treatments and classes at Re Place involves certain inherent risks, which may include but are not limited to physical exertion, muscle strain, increased heart rate, and potential aggravation of pre-existing conditions. I acknowledge that while Re Place takes precautions to ensure the safety of its clients, risks of injury or adverse effects cannot be completely eliminated.Medical Clearance
I confirm that I have consulted with my healthcare provider regarding my participation in the services at Re Place and that I am in good physical condition without any medical or health-related issues that would prevent my safe participation. I agree that if I am pregnant, have an injury, or have a medical condition, I have consulted my medical professional prior to using the machines. If I experience any unusual symptoms or discomfort during the treatments or classes, I will stop immediately and inform Re Place staff.Assumption of Risk
I voluntarily assume all risks associated with my participation in the treatments and classes, whether known or unknown, and I accept full responsibility for any injuries or adverse health effects that may result.Release of Liability
I hereby release, waive, and hold harmless Re Place, its owners, employees, and affiliates from any and all claims, actions, or damages, including but not limited to personal injury, property damage, or wrongful death, arising from my participation in the treatments and classes, except where such injury or damage is caused by the negligence of Re Place.Use of Facilities and Equipment
I agree to follow all instructions provided by Re Place staff regarding the use of facilities and equipment, and I understand that failure to do so may increase my risk of injury. I assume responsibility for any damage to Re Place property or equipment resulting from misuse.Acknowledgment of Understanding
I have read and understand this waiver and voluntarily agree to all terms. I acknowledge that by signing this document, I am waiving certain legal rights, including the right to sue Replace London Ltd, operating as Re Place, for any injuries or losses arising from my participation in the treatments and classes.
How we use any personal data you give us is set out in our Privacy Notice.
We can transfer our contract with you, so that a different organisation is responsible for supplying your service. We will contact you to let you know if we plan to do this. If you’re unhappy with the transfer you can contact us to end the contract within 14 days of us telling you about it and we will refund you any payments you’ve made in advance for services not provided.
You can only transfer your contract with us to someone else if we agree to this.
This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
We might not immediately chase you for not doing something (like paying) or for doing something you are not allowed to, but that doesn’t mean we can’t do it later.
The terms of this policy, its subject matter and its formation are governed by the law of England & Wales law, and any dispute will be subject to the exclusive jurisdiction of the Courts of England and Wales.