Booking Terms and Conditions
Who we are and how to contact us:
We are Replace London Limited (a company incorporated in England and Wales registered with company number 13514610) (“we”, “us” and “our”)
You can get in touch with us at:
[Registered office address: 30 City Road, London, United Kingdom, EC1Y 2AB]
196 Westbourne Grove, London W11 2RH
Or by telephone: 020 7207 1820
Or by email Email: firstname.lastname@example.org
Terms of business
These are the terms and conditions of our services to you. Please read them carefully before you book a session with us. These terms and conditions apply to all bookings made with us.
We reserve the right to amend our terms of business from time to time. Any changes will only apply to bookings made after the amendment. We will notify you of any major changes from time to time, but you should always check the conditions each time you use the website to ensure that you understand the conditions that apply at that time.
You can make a booking in person, over the telephone, or through our website. Website bookings are accepted when we provide an email confirmation to you of the time and date of your session and take payment.
Sometimes we may have to reject booking requests, for example because we can’t verify your age, or, because you are located outside the UK [or because the service was mispriced by us].
If we are unable to accept your booking, we will inform you of this in writing and will not charge you for the services and refund any sums you have paid. If you wish to make a change to the date or time of your booking please contact us [or update your booking through your account].
Essential wellness centre information
- Arrival time – to enhance your experience, we encourage you to arrive 10 minutes prior to your scheduled appointment time. Upon arrival, you may be required to complete a health questionnaire. This information will not be processed in any electronic database.
- Loss or damage – Please take care of your personal possessions. We will not be held responsible for any loss or damage of any of your personal possessions whilst you are on our premises.
- Etiquette – our wellness centre is designed to be a [peaceful and relaxing] environment. We ask you to kindly respect the other guests’ rights to a private and [peaceful] experience. The use of cameras is prohibited, save in the reception area.
- Pregnancy – if you are pregnant, congratulations! However, you will not be able to enjoy the services available at the wellness centre [unless you can show that you have the approval of your GP].
- You must be at least  years old to attend a session.
- Bookings are personal to you and may not be transferred to any other person.
- When you first book a session, you will be given an introduction to the equipment and how it can be used safely. You agree at all times to use the equipment only as instructed.
Special Offers, packages [and gift cards]
Session packages [and gift cards] cannot be exchanged for cash or any other goods or services we may provide. Sessions are non-transferable, cannot be shared with others and are non-refundable even in the event of medical circumstances. [Gift cards are non-refundable.] We reserve the right to dishonour a session package if we reasonably believe the redeemer stole or is otherwise not the intended beneficiary of the purchaser. Session Packages do not represent proof of payment. All session packages [and gift cards] must be used within [●] months from the original purchase date. Expiry of session packages [and gift cards] cannot be extended for any reason.
We reserve the right to change or withdraw special offers and packages [and gift cards] from time to time at our sole discretion.
Price and payment
The price of each session or package (which includes VAT) is set out in our price list in force at the time you make a booking.
You must pay for your session [in advance, either at the time you book a session or when you arrive for your session.
We don’t accept cash.
We require a minimum of 6 hours’ notice to cancel a booking. Cancellation with less than 6 hours’ notice may result in your session being forfeited. Please ensure you arrive for your session on time as any delays may reduce your session time and the full amount will still be charged.
Our rights to make changes
We reserve the right to make changes to the opening hours of our wellness space and if we do so we will contact you in advance, unless the change to our opening hours is at short notice or caused by an event outside our control. If you have a booked a session with us which is affected by any change to our opening hours you may choose to change or cancel your booking without incurring extra fees. If you cancel your booking due to a change to our opening hours you will receive a full refund.
We may also have to postpone your booking to deal with technical problems or make minor technical changes to our machines. We will contact you in advance to tell you if your booking is affected by any technical problems or changes to our machines, unless the problem is urgent or an emergency. If an alternative machine is not available in these circumstances you may choose to change or cancel your booking without incurring extra fees. If you cancel your booking due to a technical issue with our machines and an alternative machine is not available you will receive a full refund.
You have rights if there is something wrong with your service
We aim to make your sessions as effective and enjoyable as possible. However, if for any reason you are unhappy with the service you have received, please contact us to discuss.
By clicking “book”, creating an account with us or by confirming a booking by any other means, you acknowledge that sessions at our premises may be physically strenuous, and you voluntarily participate in them understanding that they are a physically stimulating environment which inevitably carries with it the possibility of injury.
You also acknowledge that you do not have any physical limitations, medical conditions or injuries, are pregnant or breastfeeding and that if required, you will obtain a medical examination and clearance before attending a session.
You understand that by agreeing to participate in sessions, you do so at your own risk, and Re place will not be liable for (i) any loss or damage to your personal property loss nor (ii) any personal injury that you may sustain while participating in or preparing for a session, save as a result of our negligence.
In particular, we are not responsible for losses you suffer where that loss is:
- Unexpected: It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
- Caused by a delaying event outside our control: As long as we have taken the steps set out in the section we are not responsible for delays outside our control.
- Avoidable: Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.
How we use any personal data you give us is set out in our Privacy Notice.
We can transfer our contract with you, so that a different organisation is responsible for supplying your service. We will contact you to let you know if we plan to do this. If you’re unhappy with the transfer you can contact us to end the contract within [14 days] of us telling you about it and we will refund you any payments you’ve made in advance for services not provided.
You can only transfer your contract with us to someone else if we agree to this.
This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
We might not immediately chase you for not doing something (like paying) or for doing something you are not allowed to, but that doesn’t mean we can’t do it later.
The terms of this policy, its subject matter and its formation are governed by the law of England & Wales law, and any dispute will be subject to the exclusive jurisdiction of the Courts of England and Wales.